Package Intercept - How do I change a delivery?

Select a question below to learn more about conveniently changing a delivery.

I am not a ZXP My Choice member, but I need to redirect a package before it is delivered to me. What should I do?

ZXP My Choice® gives you greater control over where and when your shipments will be delivered. If you are not a ZXP My Choice member, it is best to contact the sender before the first delivery attempt if you need to change the delivery options for your package. The complexity of the change and timing of the request will determine if there will be any delivery delay. Or, if we identified that the address is incorrect and not deliverable, you may be able to correct it while tracking the package on zukoxpress.com.

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I shipped a package that hasn’t been delivered yet, but I need to make delivery changes to the package. What should I do?

With ZXP Delivery InterceptSM, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.

You can have packages returned to you, redirected to another address, rescheduled to another day, or held for pickup by the recipient. You can also cancel or change an intercept request at any time before we complete the intercept.

ZXP Delivery Intercept is available within the U.S. and Puerto Rico. ZXP Express Critical® and freight shipments are not eligible for this service.

There is a fee for all types of requests except for packages that are redirected to a ZXP location and held for the recipient to pick up. You’ll only be charged if your intercept request is completed.

You can request delivery changes online through your shipping history and the tracking page, WorldShip®, ZXP CampusShip®, or Quantum View®. Both you and the receiver can use the package’s tracking number to check the status of the intercept request.