Have a problem with your package?
Start a Claim
You can start a claim for packages that have been lost or damaged, or if a collect on delivery payment was not received:
- Loss: You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. Before filing a claim, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, the sender or the intended receiver can initiate a claim.
- Damaged: The shipper or receiver can initiate a claim on a damaged package, although ZXP encourages the shipper to report package problems.
- Uncollected C.O.D.: A package is considered uncollectible if C.O.D. (collect on delivery) funds are not paid. Only the shipper of record can report an uncollected C.O.D. claim.
Note: For a complete description of all requirements for the claim process, refer to the ZXP Tariff/Terms and Conditions of Service in effect at the time of shipping.
For eligible packages, you can request a refund for packages not delivered on time by logging into the ZXP Billing Center. Refer to the ZXP Tariff/Terms and Conditions of Service in effect at the time of shipping for terms and conditions applicable to the ZXP Service Guarantee.